Privacy Policy

Your medical and dental information is personal and confidential. The dentists and staff of Fenelon Dental are committed to protecting medical information about you, your health, health status, and the health care and service you receive at Fenelon Dental. This information may be in the form of written or electronic records or spoken words, and may include information about your health history, health status, symptoms, examinations, test results, diagnoses, treatments, procedures, prescriptions, related billing activity and similar types of health-related information.

Information obtained by our staff will be recorded in your medical record and used to help decide what care may be right for you. We may also share this information to facilitate referrals or transmit critical information to other treating physicians or specialists, nursing facilities, laboratories, radiology, or related facilities that provide care or perform diagnostic tests ordered by your physician. We may also share this information with agencies that provide services to you, such as pharmacies or your insurance company.

You can visit our Web Site without telling us who you are or revealing any information about yourself, including your email address. However, our web server may collect the IP address and domain you used to access our Web Site, the type and version of web browser and operating system you are using, the number, duration and frequency of visits to our Web Site and the web site you came from and visited next. This anonymous information cannot be traced to a specific individual User – it is used by us simply for the purposes of analytics – for example, to measure the number of visits, average time spent, page views, most popular preferences and other statistics about visitors to the Web Site and to determine the characteristics in which users use our Web Site and services. We may use this data to monitor Web Site performance for systems administration purposes, to make our Web Site easier and more convenient to use, to improve our services and to track information in aggregate form (e.g. how many visitors use the Web Site). This helps us better understand our Web Site traffic, visitor behavior and the impact of campaigns, content and email-driven traffic. By having access to such deeper data insights, we are able to measure, re-evaluate content offerings, map customer buying journeys and provide you with a more personalized visitor site experience, enabling demographic and interest reporting.

We use cookies, that is, small files that your Web browser places on your computer’s hard drive, to remember a User’s code, and preferences while the User is using our Web Site, to facilitate navigating different pages on the Web Site, to personalize the users experience when returning to our Web Site, to monitor progression through our Web Site, to identify opportunities to improve the user experience, and to customize ads you see when visiting the Web Site, and third party sites. Also, as a result of us enabling the Advertising Reporting Features, in addition to collecting the information it normally does, Google Analytics collects information via its Google advertising cookies: see

Should you wish to opt out of the Google Analytics advertising features, you may do so at
Our web site contains security mechanisms that protect against the loss, the misuse and the modification of information under our control.

Privacy Policy

We are committed to taking all necessary measures to keep your information safe and confidential. We ensure that we conduct ourselves according to all federal privacy laws, and that we will never sell, share, or disseminate your personal information to third parties except when required by law. PhysioCore and Sports Rehab is professionally dedicated to providing the best care and services without compromising your privacy.

In the same vein, we provide this notice that elaborates our information practices as well as the choices you have in how we collect and disclose your personal information.

You may also reach us through our contact page if you have comments or suggestions regarding our privacy policy or information practices.

Why We Need To Collect It

We currently do not keep mailing lists or send newsletters and will only require you to enter your personal info when booking a consultation with us either via the web or an actual visit.

In the event that we do decide to send newsletters, we promise to comply with Canadian and International laws in relation to opting-out, configuring your mail settings, safeguarding it in physical or electronic form, and all other areas as dictated by law.

Collected information enters our database. This helps us deliver care, consultations, and services more efficiently. Keeping this information also allows us to accurately identify patients and is normally available only to staff who are directly involved in your treatment. These include physiotherapists or massage therapists and personnel with supporting roles like administration staff.

We do not require registration online, and neither do we record your IP address.

Information We Collect

When you book a consultation from our website or if you visit our clinic, we will collect these types of information in our contact form:

  • Name
  • Email Address
  • Phone Number
  • Reason for needing treatment

This information is stored into our database after submission. We do not use cookies in our website nor do we collect any technical information relating to your usage of our site. However, we reserve the right to keep a record of any email or mail submitted to us by you.

To Whom We Disclose It

We may disclose personal information to these agencies or persons:

  • Staff members who are assigned to provide care, such as your attending physiotherapist or family doctor
  • Public authorities where it is legally required to do so
  • Health regulatory agencies
  • Third parties like insurance companies or lawyers (Only when disclosure is required by law)
  • You, your next of kin, or your legal representative. These persons must be designated by you, and will act on your behalf in case your are unable to do so.

Aside from yourself or your representative and staff involved, no other parties may access your information except after providing all legal proof of their right to obtain the information.

Accessing Your Personal Information

You can request access to your personal information at any time by emailing us at, by visiting our clinic at
9200 Bathurst St. Unit 27B, Thornhill, ON L4J 8W1, Canada or by calling us at 905.882.1908.

How We Protect Your Privacy

PhysioCore and Sports Rehab protects your personal information with physical safeguards such as locked entry ways, network safeguards like firewalls and passwords, and administrative safeguards such as privacy policies. While nothing can be guaranteed 100 percent, we still take it upon ourselves to use the necessary security measures to protect the information we hold and we take reasonable steps to secure it electronically or physically.

We reserve the right to change or update this privacy policy at any time and will only do so as necessary. You may receive notification from us about any changes by posting the updated policy on our website.

Your privacy is extremely important to us and the trust of our clients is essential to our success, which is why we do all that we must to protect that trust.